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by Stan Walters
|
Interviewing - What's Body Language Got to Do
With it? |
Stan B.
Walters writes, teaches & does keynote speeches internationally on deception,
interview & interrogation. He is
regularly called on by the media as an expert to comment on high profile cases.
Humans are capable of communicating over four channels - voice
quality, voice content, micro signals and body language. Each of the four
broadcasts cognitive and emotional information in varying strengths and forms.
Because communication skills, talents and habits for each person vary, the
overall contributing percentages of each can be different. Of the four channels,
body language provides the most output making up anywhere from 50 to 85 percent
depending on the person or even which expert you may ask. The question is what's
all the body language about and what does it mean to the interviewer?
First of all body language can obviously contribute to a verbal message that is
being broadcast. Often we judge a person's level of communication skills based
not only on their verbal talents but also on the artistic flair of the person's
body language. This subclass of nonverbal behavior includes what are called
illustrators. These are motions, gestures, movements and in some cases facial
expressions that support or supplement the verbal message.
Second, body language cues are also often directly connected with extreme
emotional and sometimes cognitive stress changes a person may be experiencing.
It's important to note these behaviors are not a part of the stress reactions
but are the after shocks of developing or increasing stress. Think of these cues
as being similar to a tsunami. The tsunami occurs because of dramatic unseen
seismic events that occur under the ocean. Body language stress cues occur
because of unseen seismic stress events occurring internal in your interview
subject.
Finally, the interviewer may observe body language symptoms that have a higher
correlation with deception. There are two very prominent categories of these
cues most frequently seen during deception - aversion and negation. These cues
are not part of the lie but occur because an emotional or cognitive lie has been
told. In this case the person is attempting to deceive the observer by hiding a
strong emotion they are experiencing or faking an emotion they do not genuinely
feel. These symptoms can also be associated with stress subject may experience
when attempting to withhold information they do not want to expose or
pronouncing to have knowledge they do not possess. In either case your subject
has a great deal at stake in sustaining the deception that can create varying
degrees of stress.
It's important for the interviewer to remember that not all changes in body
language indicate deception but can be nothing more than a sign of changing
emotion. In addition, body language is the one channel that is often subject to
misinterpretation. One body language cue can have multiple meanings and are
therefore subject to misinterpretation. We should also note that diagnosing
every single body language a person may generate in an interview is very labor
intensive and concentrating all our efforts of nonverbal cues can result in the
observer missing a significant verbal message.
©
2007 by Stan B. Walters "The Lie Guy®". Reprinted with permission.
mailto:Stan@TheLieGuy.com
web: http://www.TheLieGuy.com
blog: http://www.TheLieGuyBlog.com
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